- Instead the leads being a poor sales clerk and store manager, Hanks is multi-millionaire Store Chain CEO and Ryan is a well- to-do small bookstore owner
- Instead of strong subplot with strong supporting characters (headed by Frank Morgan), the entire movie is focused on Ryan-Hanks. Their current boyfriend/girlfriend are simply there for comic relief and to be dumped. Dabney Coleman, Jean Stapleton, and Steve Zahn show up but are given little to do.
- Instead of two leads who are forced to work with each other and who bicker and fight, we get nice Meg Ryan and nice Tom Hanks who are really only at odds because his Book Chain will put her small bookstore out of business. Once her business goes under, she has no problem hooking up with Hanks.
- Instead of Stewart and Sullavan who go through hard times and heartbreak on their road to eventual happiness, Hanks and Ryan have no real problem except two annoying romantic partners. Hanks sleeps on his yacht and does business deals, while Ryan lives in an expensive Manhattan brownstone and is almost liberated by her store closing. Both spend their time dining at fashionable restaurants and coffee houses.
- Stewart makes a likable character even more so. Hanks makes an unlikable character likable. In fact, with a different lead You've Got Mail wouldn't work.
- Sullavan plays "Klara" with an edge. Stewart labels one of her remarks "An interesting mixture of poetry and meanness". Ryan, OTOH, is perky and, nice. Even when she calls Joe Fox an empty suit, she seems sad that she said it.
- And finally, Ephron pads out story to 120 minutes vs. 100 minutes for Shop Around the Corner. Interestingly, she places the crucial cafe scene where Steward/Hanks find out that Sullavan/Ryan are their pen pals excactly in the middle, just like Shop Around the Corner. Ephron's film has the Cafe scene at tthe 60 minute mark, Shop at the 50 minute mark.
Summary: A pleasant Hanks-Ryan follow up to Sleepless in Seattle. Corner, Its hard to dislike any movie with two such likable leads, But unlike Shop Around the its a forgettable entertainment product.
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